Setting a subscription or product against a member

Most products or subscriptions are applied because the member chooses one in My subscriptions and pays for it by card.

A club official must apply the product instead when:

• the product or subscription is free
• the member has paid the club outside ManageMyMatch (for example by bank transfer, cheque or cash)
• the member can't use ManageMyMatch themselves, for example to renew their membership. You don't need their login details to do this

Applying a product

Go to Manage Members, choose the member and select the Products tab. For family members, always go through the family head: all family members' products and subscriptions are bought or applied from the family head's account.

The Products tab looks like the member's own My subscriptions screen, with a few differences:

1. Zero-priced products and subscriptions are available to choose
2. Ticking Relax eligibility checks to show other available products makes available products and subscriptions that the member wouldn't normally be offered (for example because of their age or distance from the club)
3. Instead of paying by card you click Assign, and you can choose to use funds in the member's club credit account

Select the product or products, then click Assign. A confirmation box shows what will happen before anything changes.

How payment works when you assign

Assigning a product never takes a card payment from the member, even if they have a card saved. It works like this:

• Zero-priced products are assigned free of charge.
• Priced products are treated as paid to the club outside ManageMyMatch. When you confirm, the member's account is credited with the amount due and the product is then paid for from that credit. The club is responsible for collecting the money from the member, before or after assigning. Platform fees apply to this amount, just as they do for card payments.
• If you tick Use funds available in the member's club credit account, the member's existing balance is used first and only the rest is treated as paid outside ManageMyMatch. If their balance covers the whole cost, the product is paid entirely from their credit.

The total in the confirmation box is the amount the member needs to pay the club directly. If you want to charge the member less than the full price, see Ad-hoc discounting of membership purchases or assignments.

Products are assigned one member (or one family) at a time.