Applying product changes

When a user buys a membership or any product, it's details are snap-shot and retained to apply consistently for the purchaser throughout its active period. This enacts the principle that once a user buys a product they are guaranteed the terms of that product during the period for which the product was bought.

For example, if the product permits the booking of courts at £5 a time, then this will remain the case for the purchaser (for the period bought) even if the underlying product was updated to increase this price to £6 (while subsequent purchasers would be charged the new fee). Refer to this article for more details.

However, clubs may not subscribe to this principle in all cases, and so there is the concept of "re-application". This means that you can change the terms for existing holders of a product to those as updated on the underlying product.

Typically, this is the case for court access which is achieved by identifying and pricing courts using courtsets. With a selected Courtset under the Courts tab of Manage clubs, you can see its usage by various products and where there is a difference between what is currently specified for a product and what is inplace for existing holders, the new details can be re-applied for those holders.

Similarly, a more wholesale update can be made on a product basis for all current holders of that product. With a selected product in the Details tab of Manage clubs, you have the option to Re-apply the product to existing holders. It's important to note what actually happens here. For every user that holds the product chosen the following changes are made:

1. Court access and pricing is updated to the current specification
2. The expiry date of the product is changed to reflect the current term of the product. This may result in the user seeing an extension or a contraction on their term without any payment or refunds taking place. This action, however, will never result in an immediate expiry of the user's product - it will always continue to a relevant date beyond today.
3. If the user is paying monthly, the future schedule of payments may change to reflect any new pricing in this regard. For example, if the pay-monthly price changed from £120 to £60 (£10 to £5 per month), then a new schedule will reflect this (whilst leaving the past record of payments unchanged)*. Monthly payment schedules are always set up to cover the full term of the product (and are generally regarded as guaranteed). So if we have a one year term product then the user would see a schedule of 12 payments. If the product were changed to a term of, say, 1 quarter, then the schedule would change to show only 3 monthly payments. **
4. If the product had changed such that monthly payments were no longer offered, then users would see their monthly schedule completely removed - potentially giving them continued access at no further cost. Conversely, if a product is changed to allow monthly payments then this will not affect current holders; They will not be put on a monthly payment schedule - even if the product only allows monthly payments. This is because monthly payment schedules can only be initiated by the user themselves.

In short, re-applying changed product details should be done with care.

* Note that their new monthly payments would be adjusted to reflect the discounts that they had originally received when they first bought the product. In the case above, if the user were actually paying £8 per month because they had originally received a discount of £24, then their new payments would be £3 per month as the £24 is still deducted from the new £60 fee

** At the time the product is re-applied, all but the last payment are regenerated. The last pending payment will be added that evening. In the case where the term of the product is only 1 month, then this will look like no payments are scheduled. Please be patient, the last (and next) payment will be generated that evening.