How & when are my court booking fees collected?

ManageMyMatch charges your court fee at the end of the booked court session, not when you make the booking. You are only charged your share of the fee, and the charge is made against your club credit account. You'll get a notification of every charge made to your account at the time it happens.

Court fees are charged as appropriate to each match participant. You don't need to transfer credit or hand cash to your opponents to split a court fee. They will be directly charged by the system just as you are.

What if I don't have enough credit?

Because fees are charged after you play, you are not prevented from booking a court just because your balance is low. What happens when your share of the fee is charged depends on how your account is set up:

• Auto top-up switched on (recommended): your saved card is charged automatically to top up your account, and the fee goes through. You don't need to do anything.
• No auto top-up: if you have opted to let ManageMyMatch use spare credit you hold at another MMM club, that is used first. If you would still owe more than £25 (£12.50 at clubs that require a card) and you have a card saved, your card is charged. Otherwise the fee is recorded as an outstanding charge against you and you'll receive a message asking you to top up. In effect, your account is overdrawn.

While you owe the club money you can't book any further courts at that club. As soon as you top up, the outstanding charges are collected automatically, oldest first, and you can book again.

There is no fixed limit on how much you can owe, but because you can't make new court bookings while you owe money, it is normally limited to sessions you had already booked and any event or match fees still due.

What happens with split fees if another player doesn't have enough credit?

Each player's share is charged separately. If one player doesn't have enough credit, only their share is affected: everyone else is charged their own share as normal. The unpaid share stays with the player who owes it. It is not passed on to the person who made the booking or to the other players.

Club officials can see which members owe money: they are shown in red in the Manage members list, which can be filtered to show members who need credit.

Protection against being charged in error

Since transactions can be initiated by almost anyone and typically involve multiple parties, there is a hypothetical situation that could develop where a player is erroneously named against a court booking and therefore ends up being falsely charged. MMM has built in some protections against this potential situation.

Here are some scenarios that show how and when MMM processes split court fee transactions:

Friendlies. Note, “anyone can play anyone” in a friendly. When someone is named by someone else to play a friendly, MMM expects the named person to explicitly accept this. This is made clear within the notification and on the MMM dashboard.

• If the named player accepts ahead of the match MMM takes that as an acceptance and charges both parties at the end of the court session.
• If either player enters a result of the match MMM takes that as confirmation that a match took place between two players and charges all participants at the time of the score entry.
• If the named player does not accept/confirm the booking or enter a score, MMM charges all parties anyway after 3 days of waiting. The wait period exists as a courtesy and a time for the booking to be disputed if necessary.

Organised events. In a box league or club tournament it’s assumed that since this is preordained that it’s fine to charge all participants equally, even without express acknowledgement from all participants. The charge is taken from all at the end of the court session itself.