When does MMM charge a visitors fee?

There are two scenarios where a visitors fee applies:

1. When someone involved in a booking has no rights to that court
2. For a non member involved in an individual session booking

In both cases, the visitors fee is first taken from whatever has been set by the club against the event concerned. Event specific visitor fees can be defined in the Conditions tab of Hosted events, under sub-tab Court access. The option is only provided when the event allows non-members and the event involves individual bookings for either matches or sessions. For example, you might do this for a coaching event where visitors for the purposes of coaching attract a smaller fee for other ad-hoc visitors. If no fee is defined on the event then the club-wide visitors fee is assumed. This can be set up in the Booking rules tab of Manage courts. If neither fee is set, then no visitor fees are ever charged.

In the first scenario listed above, you might wonder how someone without any rights to a court can get a booking. It is true that the individual themselves cannot book such a court. But it is possible for someone else to book either a match or a session with one who does not have booking rights. Here's an example: Two members take part in the club's monthly tennis leagues, but one of the members has a reduced membership whereby they only have access to non-peak courts. That person cannot book peak courts. But their opponent can and they can also nominate the other player to play at a peak time. Thus we have the situation where one player is booked in to play at a time to which they do not have a right. ManageMyMatch allows this situation but the reduced membership player will be treated like a visitor for the peak court time and would thus be subject to a visitors fee. This fee would show up on their booking and on their projected balance, so it will be clear to them that they will get charged. Incidentally, in such a scenario, the "visitor" is not charged for the court at all - the full fee is taken by the booking player - in which case they may well ask the other to transfer their share of the court fee. Someone who is booked into a court to which they have no right cannot be charged for that court.

The second scenario listed above particularly applies to bookings that are not matches but are more typically coaching sessions. Coaches often have non members attend who may well have rights to court bookings for the purposes of coaching. But despite this, as a non member they will still be subject to a visitors fee.